home / FAQ

FREQUENTLY ASKED QUESTIONS

1. Why do I need to create an account in the Yossi Harari website?

Creating an account enhances your shopping experience and helps us expedite the ordering process for you. You can review your order history, track your order, update your newsletter preferences, and receive advanced notice of exclusive offers.  

Back to top
2. How do I change my account details?

To change details in your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders.   

Back to top
3. How do I contact Yossi Harari customer service with a general inquiry?

For consumer enquiries please contact our Yossi Harari Jewelry Customer Care Center at 1-855-967-7424 (Mon – Fri: 9AM – 5PM EST) or email at customercare@yossiharari.com  

Back to top
4. How can I delete my Yossi Harari account?

We are sorry you want to delete your account. Please email our Yossi Harari Jewelry Customer Care Center at 1-855-967-7424 and request that your account be deleted. Please ensure that you send the email from the email address linked to the Yossi Harari account so we can verify that it is a genuine request.  

Back to top
5. Why does my product or gemstone look different from the image pictured on the website?

The product photography displayed on our website matches the product as closely as possible. All of our jewelry is hand-finished with genuine gemstones, so exact details can vary slightly. This is all a part of what makes your Yossi Harari Jewelry unique and special.
The photographs and other images featured on our website may appear slightly larger or smaller than the actual size of the jewelry due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Additionally the detailing (such as color, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Jewelry when you receive it.  

Back to top
6. What size ring should I buy?

Please click this link for our ring size guide.
CUSTOM RING SIZES
Yossi Harari would love to keep all ring sizes in stock for our valued customers so orders ship without a wait.  However due to the custom nature of our products, all rings cannot be stocked in all sizes. To check ring size availability, please call us at 1-855-967-7424 or email customercare@yossiharari.com  

Back to top
7. What size bracelet should I buy?

Please click this link for our bracelet size guide  

Back to top
8. What payment methods are accepted?

We accept the following forms of payment for orders placed on Yossiharari.com:  American Express, Visa, MasterCard and Yossi Harari gift cards  

Back to top